If you experience any of the following, click on the issue for troubleshooting advice:

My Browser is Not Responding Correctly:
Posted on Wednesday November 10, 2021

Is this software compatible with my computer?
Posted on Wednesday November 10, 2021

How do I install or upgrade to the latest version of the Chrome or Firefox browser?
Posted on Wednesday November 10, 2021

How do I download the E-Books onto my iPad?
Posted on Tuesday December 15, 2020

How do I download the E-Books onto my Android tablet?
Posted on Tuesday December 15, 2020

Find additional guidance in our online Customer Support Center!
Additional non-technical and technical help