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My browser is not responding correctly:


Posted on 2019-04-02 19:52

If you experience problems loading the online course or are experiencing unusual browser behavior, you should clear your browser history.  Instructions for all supported web browsers are listed below.

 

Microsoft Edge:

  • Launch your Edge browser and click on the 3-dot Hub button in the top right corner.
  • Next click “Settings”.
  • Under Clear Browsing Data, click on "Choose what to clear”.
  • Select only these two:"Cookies and saved website data" AND "Cached data and files." 
  • Click on the "Clear" button.
  • Now navigate to http://cpacertification.partnerrc.com/assets/cachefix.html. Click OK when prompted.
  • Completely close ALL open Edge browser tabs and windows, and then open Edge again and navigate to http://cpacertification.partnerrc.com. Try to log back in. 


Firefox:

  • Select the History menu and then select Clear Recent History. (On a PC, you may need to press the ALT key in order to see the History menu.)
  • For “Time range to clear,” select “Everything” and then select the check boxes next to “Cookies” and “Cache.”
  • Click Clear Now. Once complete, the window will disappear.
  • Navigate to http://cpacertification.partnerrc.com/assets/cachefix.html. Click OK when prompted.
  • Completely close ALL open Firefox browser tabs and windows, and then open Firefox again and navigate to http://cpacertification.partnerrc.com. Try to log back in. 


Chrome:

  • Select the Wrench or an icon that looks like three horizontal lines in the upper corner of your browser.
  • Select History, then history again.
  • Select "Clear browsing data…"
  • Select the check boxes next to “Cached images and files” and “Cookies and other site and data.”
  • Choose the time range as "all time."
  • Click "Clear data."
  • Now navigate to http://cpacertification.partnerrc.com/assets/cachefix.html. Click OK when prompted.
  • Completely close ALL open Chrome tabs and windows, and then open Chrome again and navigate to http://cpacertification.partnerrc.com. Try to log back in.

 

Safari:




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