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My Browser is Not Responding Correctly:


发布时间: 2018-06-18 22:47

If you experience problems loading the online course or are experiencing unusual browser behavior, you should clear your browser history.  Instructions for all supported web browsers are listed below.  You may need to perform this operation multiple times.

 

Internet Explorer:

  • Select the Tools drop-down menu (the gear-shaped icon in the upper corner), and select “Internet options.” (You might need to press ALT+T to bring up the Tools menu.)
  • Under the General tab, look at the section titled Browsing history and click Delete.
  • Select only the check boxes next to “Temporary Internet files and website files” and “Cookies and website data”; then click Delete.
  • Under the General tab, look at the section titled Browsing history and click Settings.
  • Under “Check for newer versions of stored pages,” select “Every time I visit the webpage.”
  • Click OK; then click OK again.
  • Completely close ALL open Internet Explorer tabs and windows, then open Internet Explorer again and try to log back in.

 

Microsoft Edge:

  • Launch your Edge browser and click on the 3-lined Hub button in the top right corner.
  • Next click on the clock-shaped History button.
  • Click on Clear History and then on Show more.
  • Select only these two: "Cookies and Saved website data" AND "Cached data and files." 
  • Click on the "Clear" button.
  • Completely close ALL open Edge tabs and windows, then open Edge again and try to log back in.

 


Firefox:

  • Select the History menu and then select Clear Recent History. (On a PC, you may need to press the ALT key in order to see the History menu.)
  • For “Time range to clear,” select “Everything” and then select the check boxes next to “Cookies” and “Cache.”
  • Click Clear Now. Once complete, the window will disappear.
  • Completely close ALL open Firefox browser tabs and windows, then open Firefox again and try to log back in. 


Chrome:

  • Select the Wrench or an icon that looks like three horizontal lines/dots in the upper corner of your browser.
  • Select History.
  • Select "Clear browsing data…"
  • Select the check boxes next to “Cached images and files” and “Cookies and other site data.”
  • Time range set to: "all time"
  • Click Clear browsing data.
  • Completely close ALL open Chrome tabs and windows, then open Chrome again and try to log back in.

 

Safari:

  • Select "Preferences" from the Safari drop-down menu.  Choose the "Privicy" Tab.
  • Choose "Manage Website Data."
  • Search for partnerrc.com
  • Click "Remove All."
  • Completely close ALL open Safari tabs and windows.
  • Open your browser again and try to log back in.

 


Safari Mobile (iOS):

  • Open the "Settings" app.  Scroll down to locate and select "Safari."
  • Scroll down and choose "Clear History and Website Data."  Confirm this selection again.
  • Close Safari App.
  • Open your browser again and try to log back in.